RESERVATIONS

All requests are subject to availability and answers are sent generally within 48 hrs.

If a specific hotel is not available, a second option will be sent and considered accepted unless you reply our message.

When requesting any type of reservation the client accepts the general conditions.

DEPOSITS AND PAYMENTS

One single payment 14 days prior to passengers´ arrival during high season and 7 days in low season. For Christmas and New Year bookings, full payments must be received at least 90 days prior to arrival. Not complying with this will incur a cancellation of hotels and services. Wedding in Cancun cannot be held responsible for any cancellations due to lack of payment as stated above.

Bank checks or personal checks are not accepted.

All payments made by direct deposit to our account or wire transfers must be faxed to us in advance in order to credit the proper account. Wedding in Cancun will not be responsible for any cancellations due to lack of payment.

All bank fees and service charges incurred by the bank have to be paid by the agent. Failure to comply with payment dates will implicate the cancellation of services without any previous notice or passengers will be charged directly.

All invoices have to be paid before passengers arrival.

In case there is a difference between the invoice and our Tariff, please make the right payment and let us know in other to avoid any cancellations.

Due to high cost of communications, an administrative fee will be charged, for any hotel reservations and services, as well as last minute changes.

CHANGES AND CANCELLATION

The following charges will be applied for changes and/or cancellations of hotel reservations and services:

First change and any additional change or cancellation.

Two night hotel accommodations will be charged if cancellations are not made within cancellation penalty.

During high season less than 14 days prior to passengers´ arrival.

During low season less than 7 days prior to passengers’ arrival.

No show passengers will be charged with hotel night accommodation, depending on the number of nights reserved.

During Christmas and New Year, any cancellation made within 60 days prior to arrival, no refund will be made. Total amount will be charged. Full payment required 90 days prior to arrival.

All cancellations must be sent by fax at: (052998) 884-9844. We do not accept any kind of cancellations made by telephone or e-mail.

COMPLAINS FOR UNUSED SERVICES

There will be no refund for unused services that passengers did not take at their own will.

Claims of other nature must be submitted in writing to our office not later than 30 days after the completion of services.

We will not accept any type of discount, credit or refund deducted from payments without its previous written authorization.

Any refund, credit or discount will be approved by the Administration Office between 30 and 60 days from date of request.

GENERAL INFORMATION AND CONDITIONS

Rates quoted on the tariff are subject to change without prior notice.

Hotels are not forced to accept early check-ins or late checkouts without any charge.

Family Plan

Most hotels authorize a maximum of 2 children under 12 years old at no additional charge, except for all-inclusive hotels or when indicated in Confidential Tariff.

During Christmas, New Year and Easter Week hotels require a minimum stay of 7 nights. Reservations have to be made at least 90 days prior to passengers´arrival. In case payment is not reflected in our account, the hotel reserve the right to cancel the reservation automatically without any kind of compensation.

In case of over booking, the hotel reserves the right to provide accommodations at other hotels of the same or better category with no additional charge.

GROUPS

Tips for bellboys and maids at hotels are mandatory. Hotels will consider a group if more than 10 rooms are requested.

TRANSPORTATION & TRANSFERS

All transfers are offered in appropriate vehicles and on a shared basis, except when a private service is requested.

All excursions and tours are operated in cars, vans, mini buses, or deluxe buses, with experienced Spanish/English speaking guides / escorts, unless a private services is requested.

Tips for guides and escorts are not included and left to the discretion of each client.

SEASONS

(High season is from December 20th to April 15th, and July 1st. To August 31st.)

RESPONSIBILITY

The responsibility of the tour operator is limited. We act only as an agent for passengers who travel by railroad, bus, private car, boat, or any other transportation service and do not assume any liability for injury, damage, loss, accident, delay that may be caused either by a specific reason, mechanic defect, or people during transfers and excursions. Direct or indirect acts of God, accidents in the sea, fire, machinery breakdown, changes in schedule, acts of Government, wars, civil battles, plagues, medical regulations, theft or any loss or damage resulting from improper passports, visas or other documents or from any other beyond Our control.

RELEASE AND ASSUMPTION OF RISK:

Important: Please read and If you have any questions, consult our Sales executives .

In consideration, Our Clients waive, release legal representatives (including successors), any and all rights and/or claims against the sponsors and promoters of Wedding in Cancun , or other sponsors or affiliated organizations and their respective agents, officers, and employees for any and all damages, injuries or claims which may be sustained by me directly or indirectly.

Our Clients freely acknowledge and fully assume all risks of weather conditions, as well as the possibility of physical and/or mental trauma (or injury). I further agree that I will bear all expenses incurred in any such accidents.

The above agreements and representations are understanded of the risks and Our clients assume these voluntarily and freely without coercion or duress.


VALIDITY

All prices are subject to change without any notice.